Change of destination
Depart from: Johannesburg To: Victoria Falls - On date: 03/Oct/2011 - Flight Type: Economy
JNB - VFA, 17th March. Flight SA48 was originally scheduled to fly to Livingston but the destination was changed to Victoria Falls a week or two beforehand. As an Irish citizen I had to pay an entrance fee to get into Zimbabwe - no fee applies for Zambia. SAA did not provide a courtesy bus to take passengers to Livingston and no assitance was on hand for passengers whose onward, and original, destination was Lvingston. SAA customer service has been unhelpful and continues to be unhelpful more than six months later. |
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broken seat fixed
Depart from: cape town To: london - On date: 19/Jul/2011 - Flight Type: Economy
We were travelling overseas to see our children as a retirement trip and were very disappointed to find that my husband's seat on the plane was broken, making it very difficult for both of us to sleep, or to sit comfortably.
Upon arrival at London Heathrow we wrote to the Customer Care of SAA explaining about the broken seat (and telling them that the last time we flew to London to see our sons we sat in TWO broken seats). My husband is 6'4 and has very long legs. We had asked to sit in the front where there was more leg room, but were told it was for mothers with children. THERE WERE NO FAMILIES SEATED THERE ON OUR FLIGHT. I received a reply two days later allocating to us seats which are perfect for people with long legs!, for the return journey. I am so grateful to SAA for
listening to our problem and acting upon it. FRANCES BELL |
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Janet
Depart from: Cape Town To: London - On date: 16/Nov/2009 - Flight Type: Economy
I am really sad to have to agree with some of the comments on this site. My sister and I have flown either BA or SAA twice a year for the past 10 years. We have up til now always preferred SAA. However, on our recent flight on SA 221 to London from Cape Town on Nov 12th 2009 we experienced breathtaking rudeness firstly from the check in girl (check in desk 23), who chewed gum, barked at us when we asked a reasonable question, didn't once look us in the eye when dealing with us and really treated us like something she'd trodden on. Our second experience of rudeness was just a few hours later on the flight. The stewardess was impatient and rude when we asked a simple question about the availablity of water. She seemed resentful of the job she had to do. I'd like to complain directly to SAA but I guess that, given that their customer care training is non-existent, there's not much hope of my voice being heard let alone acted upon. As a flagship airline and at a time when they should be drumming up trade for their airline for the world cup, I certainly won't be recommending them to anyone. They should be afraid, very afraid that travellers will vote with their feet and that poor customer service is the one thing guaranteed to alienate their bread and butter, i.e the customer. Customers can put up with problems which are unavoidable such as weather delays but deliberate rudeness is unforgivable. If anyone from SAA cares to respond to this post I'd be glad to hear their views. I'll be travelling with BA next time.
About luggage being stolen- the ground staff at Cape Town are also a problem- my husband's case was ripped open with a knife on a BA flight last year after the flight was delayed and our luggage left on the tarmac
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Poor customer care
Depart from: London Heathrow To: Johannesburg - On date: 27/Aug/2009 - Flight Type: Economy
I was (note past tense) a regular SAA traveller on both international and domestic services. After some extremely poor trips between Europe/ UK and South Africa - smelly toilets, indifferent inflight service, incredibly uncomfortable seats (especially 737 800) I have changed to other airlines which has been a wise decision. I recently had to make use of their services again and I assure you nothing has changed! |
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worst customer service ever
Depart from: jhb To: ord - On date: 05/May/2008 - Flight Type: Economy
I received the worst customer service of my life from South African Airways and i am not prone to exaggeration. I'll spare you the details of the whole story, in a nutshell i was without my luggage for 5 days while on vacation because of two SAA flight delays and what was either a lie to placate me or just really bad misinformation that came from a SAA agent. it cost me approx. $100 dollars in international phone calls and train tickets to the airport in Narita Japan to get my delayed/lost luggage. SAA has consistently denied me a genuine apology and any compensation for my time and money getting my luggage back. While trying to talk to any customer service agent on the phone or over email i was consistently treated rudely and promptly passed off to someone else who was equally as rude and unhelpful.
Please reconsider using SAA as your carrier. |
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