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        <title>Global Airline Review</title>
        <link>http://www.globalairlinereview.com</link>
        <description>Unbiased airline reviews</description>
        <language>en-us</language>
        <pubDate>Tue, 9 Mar 2010 13:28:48 GMT</pubDate>
        <managingEditor>nawaralsaadi@yahoo.com</managingEditor>
        <webMaster>claudiu@nextdigital.biz</webMaster>
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            <title><![CDATA[Recommended Airline]]></title>
            <link>http://www.globalairlinereview.com/airlines/view/116/Finnair</link>
            <description><![CDATA[I have flown Finnair a number of times on the FCO-HEL-DEL sector. I consider it one of the best European Airlines, with great service, food, entertainment and seat comfort. The only downside is the additional security check on arrival at HEL, but is more than made up by the shopping experience at HEL airport. Recommended for travel between Asia and Europe. ]]></description>
            <pubDate>Mon, Mar 8th 2010, 14:17 GMT</pubDate>
            <guid isPermaLink="true">http://www.globalairlinereview.com/airlines/view/116/Finnair</guid>
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            <title><![CDATA[Old planes,Bad rude service,no beer or wine served]]></title>
            <link>http://www.globalairlinereview.com/airlines/view/104/EL-AL-Israel-Airlines</link>
            <description><![CDATA[Flew from Heathrow to Tel aviv in Feb. 2010.The olane was full,the seats were very tight & old.Entertainment was basic ,small food portions,Rude air hostess & no beer or wine served.Just like a budget airline but expensive air fares.Have flown British airways on this route & what a world of difference.Never again]]></description>
            <pubDate>Mon, Mar 8th 2010, 07:19 GMT</pubDate>
            <guid isPermaLink="true">http://www.globalairlinereview.com/airlines/view/104/EL-AL-Israel-Airlines</guid>
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            <title><![CDATA[Good goes around on Delta]]></title>
            <link>http://www.globalairlinereview.com/airlines/view/95/Delta-Air-Lines</link>
            <description><![CDATA[I have flown on Delta probably more than any other person! They are great, every time I fly they never let me down.

My latest flight was from ATL - LAS and it was great! The seats were comfortable and roomy, they had a nice recline and very good leg room. Flight attendants were very nice and professional. Being in first class you got a good pillow and blanket which came in handy. I will always fly on Delta!]]></description>
            <pubDate>Sun, Mar 7th 2010, 18:20 GMT</pubDate>
            <guid isPermaLink="true">http://www.globalairlinereview.com/airlines/view/95/Delta-Air-Lines</guid>
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            <title><![CDATA[Personal Service from the Captain!! The best airline I've flown with.]]></title>
            <link>http://www.globalairlinereview.com/airlines/view/61/Asiana-Airlines</link>
            <description><![CDATA[The Captain of the aircraft made telephone call while in the air to help us with a tour reservation for the next day!!! (and we were in economy). That is how good the service was.  I have taken almost 200 flights, and found the service by ALL staff on board to be nothing short of exceptional.  I strongly recommend everyone to give them a try.  You will not regret it for one second (and Seoul is a great place to spend a few days to break up a long trip).]]></description>
            <pubDate>Mon, Feb 22nd 2010, 23:56 GMT</pubDate>
            <guid isPermaLink="true">http://www.globalairlinereview.com/airlines/view/61/Asiana-Airlines</guid>
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            <title><![CDATA[Worst Airline Ever]]></title>
            <link>http://www.globalairlinereview.com/airlines/view/130/Iberia</link>
            <description><![CDATA[Iberia is the worst airline I have ever flown on.  I travelled over the December holidays with my extended family (10 of us including 4 kids between 5 months and 7 years).  Iberia proceeded to bump half of us off the flight (including some of the children and didn't see a problem saying that the kids could stay in Boston for 2 days and then catch up or go ahead to Europe and wait for the adults.  The staff was rude and unhelpful and when we got to Madrid would not deal with us since we didn't speak Spanish.  The only English they were willing to use was to swear at us.  I even had to get airport police involved so that we could continue our trip and make sure we could get some food and diapers for the baby until we make the next leg of our trip and were able to get access to our bags.  I would strongly urge everyone to NEVER fly Iberia.]]></description>
            <pubDate>Mon, Feb 8th 2010, 19:11 GMT</pubDate>
            <guid isPermaLink="true">http://www.globalairlinereview.com/airlines/view/130/Iberia</guid>
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            <title><![CDATA[BIG BIG improvement ...Keep up the good work!!]]></title>
            <link>http://www.globalairlinereview.com/airlines/view/185/Olympic-Airlines</link>
            <description><![CDATA[After a couple of disasters with Olympic AirLINES, I was a little nervous about the new airline ... but, I have to say here, if they keep up the good work they are doing now, they can build themselves up to one of the most popular airlines .... BIG BIG improvement on the old 'crew' ... brand spanking new planes, even on the short haul flight .... neat crew ie. Hair tied up and not hanging all over their faces like before .... and much more attentive ..... all flights on time .... Only gripe .... lousy Pastichio!!]]></description>
            <pubDate>Fri, Jan 29th 2010, 13:15 GMT</pubDate>
            <guid isPermaLink="true">http://www.globalairlinereview.com/airlines/view/185/Olympic-Airlines</guid>
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            <title><![CDATA[clueless staff]]></title>
            <link>http://www.globalairlinereview.com/airlines/view/26/Air-France</link>
            <description><![CDATA[World no. 1 when it comes to rude and arrogant staff and thats if you get your luggage back]]></description>
            <pubDate>Mon, Jan 25th 2010, 10:22 GMT</pubDate>
            <guid isPermaLink="true">http://www.globalairlinereview.com/airlines/view/26/Air-France</guid>
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            <title><![CDATA[Avoid Air India]]></title>
            <link>http://www.globalairlinereview.com/airlines/view/27/Air-India</link>
            <description><![CDATA[I flew with Air India between London (LHR) and Chennai (MAA), via Delhi (DEL).

As a frequent air traveller, I have travelled with atleast 20 airline operators. I can safely rate Air India as the worst of the lot. Flying with Air India is definitely an experience to remember, but for all the wrong reasons. Every facet of the airline from check-in to in-flight service reeks of service that one gets in a government office in India.

The flight schedule mentioned in the tickets are a joke. The schedule mentioned transit in Delhi (DEL). However, on deplaning in DEL, I was informed that I had to collect my checked baggage, travel to domestic airport with all the luggage and re-check in the baggage to continue the next leg. None of the other operators, I have travelled with do this to their transit passengers.

On the return leg, I had to check in at 4:30 AM in Chennai (MAA). Even though there were 7-10 counters for Air India, only 1 was operational and the operational counter was serving passengers travelling to 3 destinations. It was a total chaos with just 2 people in 1 counter serving a queue of atleast 50-60 people. It took me a little more than 90 minutes to complete check in.

On the DEL-LHR leg, the flight departed 30 minutes late. It taxied to the run way and just before take off, the pilot informed that one of the tyres were punctured (wonder what the ground staff were doing, before the flight was taxied). The aircraft was taken back to the terminal and after almost 3 hours (we were not allowed to deplane), the flight resumed. I reached LHR at an ungodly, making me dish out extra money to reach home. 

In the DEL-LHR flight, they only served Vegetarian food to 75% of the passengers, because our stewardess explained in a rather impolite way that they have run out of Non-vegetarian food.

Oh, and one final thing, the crew seemed to think that just by being on board they were doing the passengers a favour and were of no help at all.
 
Unless you do not have a choice, please avoid Air India by all means.]]></description>
            <pubDate>Sun, Jan 17th 2010, 20:32 GMT</pubDate>
            <guid isPermaLink="true">http://www.globalairlinereview.com/airlines/view/27/Air-India</guid>
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            <title><![CDATA[Worst airline to fly with!]]></title>
            <link>http://www.globalairlinereview.com/airlines/view/55/American-Airlines</link>
            <description><![CDATA[On Monday December 14th, my fiancee, two daughters, and I had a scheduled flight leaving Montreal at 7:45am with one stop in Dallas, Texas. Our final destination was Leon, Mexico at 2:45pm, had everything gone as planned. However it did not, which is why I am now taking time from my holiday to tell you what happened. We arrived at the American Airlines counter at 6:15am to check in. The line-up was moderate, but we noticed that it was not moving very fast. We did not arrive at the counter until 6:40am. While we were waiting I noticed two things. Firstly, an attendant kept leaving her station to aid those at the E-ticket Kiosk and secondly, there was a couple in front of us who got to jump the line because their flight was being called. At the counter I was informed that one of my suite-cases was over by 18 pounds and was given the option to remove some items and place them in our other suite-cases to try and lighten the weight. It took me less than two minutes to decide that we were not able to place items in the other suite-cases. As I turned around to inform the attendant of my decision, I saw that she (Pascal) was preparing to wheel some elderly people to their gate. I approached her and she said she would send someone to help us. My family and I were still standing at the American Airlines check-in counter with no assistance, 15 minutes later. After searching for another attendant, her first reaction was to call people on the radio to figure out what was going on. Now, at 7:00 am, it was boarding time. After we checked our luggage, she did not offer to try and rush us to the gate. By the time we passed through immigration (and we were given preference as we were traveling with a 7 month old baby) we arrived at the gate, saw the plane and were informed that we had missed our flight by Pascal. Pascal's reaction to when she saw us? "What happened to you guys?" At this point my fiancee answered "You left us there." Pascal immediately was defensive and took no responsibility for what had just occurred. She told us she had sent a gentlemen named George to help us and called him on the radio. It turned out that George had went on break, and very conveniently forgot about the family Pascal had told him to help with. After they had contacted the supervisor, the supervisor placed the blame on us, saying that we only arrived at the check-in point at 6:40 and that was not enough time to make our flight. I told them that we arrived there at 6:15, and had waited that long. They then okay'd the crew (Pascal) to find us a flight even if it was with a different airline. They gave us two options, one was Miami ending in Mexico City and then we would have to get to Leon on our own or fly to Chicago, then to Mexico City and finishing in Leon at 11pm. I feel at this point it is important to note that we booked with American Airlines to avoid travel to Mexico City and to also avoid more than one stop, as I previously mentioned we were traveling with our children. We decided on traveling to Chicago, via Mexico City ending Leon. While waiting for our plane to Chicago, they made an announcement that there was a problem with the plane and that there would be a delay, they did this three times. After I approached the attendant at the counter and explained that we had a tight connection because of the delay, I asked if they wanted to send us on a different flight. The attendant guaranteed that we would make our connection. So we boarded for Chicago. I think it is extremely important too note at this point that not one of American Airlines employees took the time to apologize to us. On top of that, the supervisor refused to take 10 minutes of his time to speak to us. Working for one of the worlds largest hotel chains, I know first hand that this is beyond unacceptable. We arrived at Chicago at approximately 2:40pm and had to make our connection with AeroMexico at 3:05pm in a different terminal. When I asked for help at the gate they refused to call the other airline or get me any assistant (such as an electric cart to get us there in time). By the time we made it to the terminal at 3:00pm we had missed our flight once again. So we went back to the American Airlines counter and spoke to a gentlemen named Tim. After we explained everything that had just occurred, he first asked us to repeat everything because he didn't even believe us. When I went through the story a second time he was beyond embarrassed for what employees of American Airlines had done or in better words, not done. He began looking for flights for us and informed us there was no flights that night and that we would have to take a plane the following day. At that moment, I refused and told him to look for a different alternative. He said that all the flights were booked and there was nothing until the next day. Then, he found one other option. We would have to fly four and a half hours to LA that night and then take 1:30am flight from LA to Leon arriving in Leon at 6:30am. My fiancee burst into tears at this point as our 7 month old was crying and our other daughter was feeling sick already from all the traveling. I told him it was unreasonable to fly all night with a baby and wanted to speak to his supervisor. The supervisors name was Johnny and very unfriendly. After he checked on the computer his answer was "You either stay here for three days or you take that flight." At this point, we took the flight. I do want to make a note that one attendant, named Anita, made an attempt to at least give us one extra seat and she succeeded in doing so. This we were very greatful for and thanked her. However, when we boarded the plane, they had given the seat away. A couple of things that I would like to mention at this point. I asked Tim to look at sending me at a couple of different cities inside Mexico close to our final destination he said "I'm not going to send you to another city just because it is convenient for you." At this point I replied "I don't think you understand, your company had a contract with me to be at 2:45pm in Leon. That was not fulfilled and the least thing you can do right now is try and accommodate us." Tim did not seem to understand this. He also did not want to use a different airline. When I requested to try and bump someone on an earlier flight the following morning he simply said "no." I feel it is important to mention I witnessed other companies in the past that when they are in a situation like this they offer a compensation flight for anyone who would give up their seats. They didn't even offer to do that for us. I don't think I need to explain how an overnight flight with a 7 month old baby went. She was crying and grabbing her ears in pain all night. As a result of all this we lost two days of our vacation. When we got back home we continuously tried to contact American Airlines, we finally receive a response from a Maria with Customer Relations. We received a generic apology email and were told we would receive "vouchers" from AA as soon as we provided our mailing address. I emailed back the same day sending our mailing address and asking what the vouchers included. Over a week had passed and until today I still had heard nothing. I sent another email and included my phone number. I received a call this evening in regards to my follow-up complaint the lady said she was from corporate office and she mentioned that she did not answer my email in regards to my question about what the vouchers included because she was waiting for my address. I told her I had replied with the address and questioned what type of vouchers were they going to send me. She said that she was going to send 3 $150.00 vouchers. This, was not acceptable and when I pointed that out to her she said that she was not calling to negotiate and that my family and I did not give ourselves enough time to catch the plane and she was just sending that as a follow-up. Clearly, I ended the conversation and hung-up. It is clear that customer service is the last worry for American Airlines, and that I can't change that. What I will do though is tell this story to anyone who will listen in hopes that it will at least change a few peoples minds when they are picking an airline to fly with.]]></description>
            <pubDate>Wed, Jan 13th 2010, 00:50 GMT</pubDate>
            <guid isPermaLink="true">http://www.globalairlinereview.com/airlines/view/55/American-Airlines</guid>
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            <title><![CDATA[Disaster]]></title>
            <link>http://www.globalairlinereview.com/airlines/view/74/British-Airways</link>
            <description><![CDATA[My first 3 flights were canceled. After 13 hours at the airport and 2 hours sitting on the tarmack, we finally took off. Landed in Madrid 17 hours later than expected. Both of my pieces of baggage lost. It is two weeks later and neither bag has been located. This was my worst experience on any airline ever.]]></description>
            <pubDate>Tue, Jan 12th 2010, 21:35 GMT</pubDate>
            <guid isPermaLink="true">http://www.globalairlinereview.com/airlines/view/74/British-Airways</guid>
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