Qatar Airways

User Review(s)

Our nightmare with Qatar airways Depart from: Bangkok, Thailand   To: Athens, Greeced - On date: 27/Dec/2009 - Flight Type: Economy On Dec. 22 6:30am we checked in on flight 613 in Bangkok scheduled to fly out 8:15. The plane was basically empty. We departed from the gate, got on the runway only to hear the captain say we were returning because of engine problems. After a 3 hour wait they said the flight was being cancelled and we would return to the gate. In the terminal the attendants just kept insisting that the airline would address all our needs including connecting flights and travel. By 2pm they finally got us to a hotel and we got a meal after a 6 hour wait (this would end up being our only meal in 12 hours). We sat a the hotel till 17:30 when they called us up and said we would return to the airport, where they would check us on the next Qatar flight at 8:30 pm. When we asked about what to do about our train tickets from Athens to Bulgaria which we would now miss, they said "all will be taken care of in Doha" We arrive in Doha before midnight and now start dealing with managers who could care less about our problems. They insisted that their only obligations were to get us to Athens and we should be happy that they just get us there safe, no matter how late we arrive. We spoke to 3 managers. They all insisted there was nothing they could do but we could present our case in Athens to the Qatar staff. (They said they would send a report to them, but the staff in Athens said they never received anything. Somebody was lying...) The following morning at 7:30 we depart for Athens and arrive in Greece now 20 hours late. On arrival we find we have no baggage. How much worse can it get? When we explained our story to the Qatar staff, there they listened with empathy (for the first time). They tried to phone the train station about our train tickets but couldn't reach them so they encouraged us to go ourselves and try to get on the train, insisting that our tickets could still be valid. When we arrived at the station, surprise, surprise, there was a big sign saying due to the Christmas holidays all trains are sold out. As a matter of fact we couldn't reserve a seat until Dec. 29. Now we were stranded in Athens. That evening we managed to book a flight to Sofia for Christmas morning. The next day (24th) we returned to the airport to see if our bags had arrived, which they did, but one of them had holes in it from the trip. The Qatar staff said that this was normal and there is nothing they could do. Now we had lost our patience with this airline. We finally arrived home 3 days late, lost our train tickets, had to buy another flight out of Athens and had a damaged bag. All this and the answers they kept giving us was, "Sorry, we wish we could help you but we can't!" We have now sent a complaint to the airline (no reply yet), and also to several papers hoping that we can get some kind of justice.	Checkin:   Entertainment:   Amenities:   Service:   Seat:   Food:   Punctuality:   Safety:
Qatar Airways - A 5 star disaster Depart from: Manchester   To: Doha - On date: 19/Nov/2009 - Flight Type: Economy I can sum Qatar Airways up in one single word: "CRAP" Please do your self a favour and don't fly with them. Their so called Privilege Club is a total farce. The Airline check in staff at Manchester must rank amongst the rudest (if not THE rudest)in the world. G. Steen. Darlington, England.	Checkin:   Entertainment:   Amenities:   Service:   Seat:   Food:   Punctuality:   Safety:
Terrible Customer Service Depart from: Athens   To: Osaka - On date: 15/Oct/2009 - Flight Type: Economy By far the worst flying experience I've ever had. Will Never Use Them Again. Problems with luggage, problems with rude attendants in Athens, ticketing via third party (Swissport) making all Qatar staff in the airport useless. Customer service is like a foreign concept. One employee actually loudly argued with me in line in full view of all the other passengers. Have some couth (they do not). Complained online and the response was that they follow all laws and guidelines. I was complaining about the customer service, not Qatar's law abiding practices. Absolutely terrible. The experience on the ground ruined the flight. Will Never Fly Them Again.	Checkin:   Entertainment:   Amenities:   Service:   Seat:   Food:   Punctuality:   Safety:
Weight or not - Qatar Airways are useless Depart from: CPT   To: Doha - On date: 24/Aug/2009 - Flight Type: Economy In Riyadh when I bought the tickets we were allowed 30 KG's each (agreed - this is Riyadh Airport Qatar staff - very friendly) but on the return journey, my wife has just been forced to remove 6kg's of childrens clothing. They said in CPT: if the childrens frequent flyer numbers were linked to my wifes card, they would have been allowed 10kg's each!!!! - Now why the friggen ell, could they not have told me that when I queired that 3 times in Saudi. And for anyone stopping over in Doha, they will make you wait in a que for ages for a hotel voucher. - my wife was 6 months pregnant, and they would not bump me to the front of the que.... so my wife sat and waited for 1 hour..... I will at some point also post the pictures of the disgustingly dirty hotel room in Doha, they put us in .... Watch this space.. Irfaan	Checkin:   Entertainment:   Amenities:   Service:   Seat:   Food:   Punctuality:   Safety:
Failure to Provide Refund Depart from: Washington DC   To: Kathmandu - On date: 20/Jul/2009 - Flight Type: Economy I had to cancel a flight from Washington DC to Kathmandu and was approved for a refund by Qatar on the same day of cancellation. US laws require airlines to issue a refund within seven days -- I have waited longer than seven MONTHS. During that time I have called, written, e-mailed and made an in-person visit to the local Qatar office and also called their refund processing agent, ARC. I am still waiting for the refund they approved and their processing agent approved. I've received nothing but confusing information and excuses for the delays. It is always someone else's fault or responsibility. Let the buyer beware -- if you use Qatar Airways and must cancel your flight for any reason, even if you are approved for a refund, the chances are great that you will never see it. Surely, an airline from Qatar doesn't need to earn money off interest from delayed refunds or withhold refunds to get profits. Terrible customer service, shameful practices.	Checkin:   Entertainment:   Amenities:   Service:   Seat:   Food:   Punctuality:   Safety:
Great Airline & Great services Depart from: Isb   To: Doha - On date: 13/Jul/2009 - Flight Type: Economy I love to travelling and my first porailty to get in Qatar Airways.	Checkin:   Entertainment:   Amenities:   Service:   Seat:   Food:   Punctuality:   Safety:
Never Again! Depart from: Karachi   To: London Heathrow - On date: 01/Jun/2009 - Flight Type: Economy Cabin Appearance: Clean Presentable Service at departure airport: Regular with no glitches, infact extremely co-operative check-in staff who helped me get good seats and confirm my child's meal! Plus the staff at LHR also gave passengers with kids priority so we could get on board conveniently! Seats: What you would expect in all economy classes so no different from any other, in fact maybe a bit worse. Meals: Although they provided a menu card and asked to choose options beforehand, the trolley was already out of all chicken choices halfway down and the beef option as many fellow passengers complained was undercooked. Kid's meal was satisfactory with a healthy burger and some fries and one candy bar! In flight entertainment: The options for kids were very few with only 7-8 options to choose from and each option lasting only 30 minutes! No educational channels or trips to the cockpit for the many children on vacation in-flight. In-flight Duty Free terribly expensive. The AVOD malfunctioned on a few seats while on the way back and hence had an extremely boring and hard to get through experience! Cabin staff: Efficient and helpful on the way to LHR but the way back was pretty unsatisfactory and harrowing as no activity packs for kids were available, same choice of programs on the AVOD and so had to actually rummage through the hand luggage to find my little one stuff to do!! Arrival services: Transfers of Qatar Airways are usually through Doha and the ground staff guide you but with no courtesy that a child is along. The wait at the Doha Airport was for 6 hours, minimum available and the dinner provided was as if in a school cafeteria with one apple, one slice of bread, one piece of chicken!! Summary: An option I was keen on in the beginning but that completely changed on the way back with inefficient preparations of cabin crew whether it was with meals or for children on board and the totally exhausting wait at Doha the most unexciting and disorganized airport in the world!!	Checkin:   Entertainment:   Amenities:   Service:   Seat:   Food:   Punctuality:   Safety:
Qatar airways; the worlds 2 star airline Depart from: Cape Town   To: Bangkok - On date: 09/May/2009 - Flight Type: Economy Misleading advertising, should be called the worlds 2 star airline. We had an upleasant experience on two of the four flights during our travel between CPT and BKK. Our main complaints were with the extremely unfriendly cabin crew, on both flights from BKK to Doha and on to RSA; they make you feel like a criminal whenever you ask for anything such as a drink outside their normal routine servings. During our flight back to Cape Town a stewardess was very irritated towards a passenger that needed to use the bathroom during our stopover in Johannesburg and even complained that she wanted to go home! The inflight entertainment and beverages were inferior to Emirates, especially on the very old aircraft with which we flew from CPT to Doha: poor entertainment console with broken armrest - very contrary to their advertising.	Checkin:   Entertainment:   Amenities:   Service:   Seat:   Food:   Punctuality:   Safety:
Very bad experience with Qatar Airways Depart from: London Gatwick   To: Delhi - On date: 22/Apr/2009 - Flight Type: Economy Dear Sir/Madam, I would like to advise users of your website never to fly on Qatar Airways. I originally booked a flight to Delhi and back, one part of which Qatar Airways simply dropped a few days before I was due to fly out. They never contacted me about this as I only learned about it when I phoned their Gatwick number to enquire about an unrelated issue about the flights. As a replacement flight to the one they dropped (Doha to Gatwick), they put in place a flight that was supposed to fly out 11 hours later than the one originally scheduled. The result being that when I landed in Doha, I was denied a hotel room and had to contend with the dreadful food they give to passengers awaiting transfer in the Doha airport. The reason they gave for this is that the original booking I made never included a hotel room as the original transfer time in Doha was less that 8 hours. However, they, out-of-the-blue, canceled this flight and scheduled another one that was 19 hours after I landed in Doha, way over the 8 hours cut-off-point for a hotel. I tried enquiring about paying for a hotel out of my own pocket, but I was again even denied this information. The upshot of all this is that I was forced to spend 19 hours staring like a mad thing at the floor of an airport terminal. I had flown Qatar before this and thought their service was good. However, I, along with numerous friends, work colleagues and relatives to whom I have explained what happened to me, will not use this company ever again after the kind of appalling service I was subjected to. I hope you will agree and that your users should review any flight arrangements they have made now and in the future with this company based on my experience. In short, stay well clear of this "airline". Thanking you, Kind regards, Mike Garvin	Checkin:   Entertainment:   Amenities:   Service:   Seat:   Food:   Punctuality:   Safety:
Qatar Air Sucks Depart from: Doha   To: Male, Maldivies - On date: 29/Mar/2009 - Flight Type: Economy I myself had a terrible experience on several occasions with them. Do yourself a favor and stay away or you will possibly regret flying them. They will overcharge you for luggage in access of 20 kilos and it will cost you on a long flight more then the ticket itself. The staff cant speak English, is rude, the Doha airport is a nightmare. Its not at all equipped to handle the volume of people and the queue was almost one hour for us as we landed in Doha together with many other flights as most were in transit to other destinations and they made us go through security again, which is fine, but only 2 lines open for one thousand people trying to make connecting flight. Babies very crying and passengers were screaming to be let through security as everyone was about to miss their flights. It was a stampede like atmosphere at the Doha airport. I talked to several policeman and security people and they said its like that at all times. I missed my flight and they made me pay extra to board the next flight. By the time I paid at the ticket sales office with 50 minutes to go before departure, they would not allow me to check in on to the next flight saying all check ins are closed 1 hour prior to departure and that is a firm policy of their. I with my 4 small kids and my upset wife and elderly father wasted 5 1/2 hours at the Doha airport. And by the way, if you book on Qatar air and get an electronic ticket, you better show up with your credit card number used to purchase the tickets or they wont be able to give you a boarding pass even if you have a record locator and a copy of your itinerary and talking to the supervisor wont help either as its a computer controlled system. Since I cancelled my credit card due to fraud alert, I did not have the old account number with, they would not allow me to check in and turned us away again stating that I needed o get a letter from my credit card company confirming that I am the account holder. They then proceed to pull our luggage of the check in belt, returned our passports and saying they cant help us and I had another flight to catch to Male, Maldives. Luckily my wife started looking in her purse and had found a receipt of a previous charge on her with the old credit card account number, otherwise we would have been stuck indefinitely or had to purchase new tickets. Qatar Air Sucks also charges you for any luggage checked in which is in over 20 kilos and the fees are hefty. On my flight from Doha to Male they want 66 Riyals or about $15 US dollars for each kilo. It would have cost me more to check my luggage in then to buy the tickets and the airport has no storage facilities, so we had to turn around and go back to our hotel in Doha and leave some luggage behind. Its a nightmare airline, stay away from them. Who gave them the 5 star rating, they did themselves. I fly all over the world and have flown countless airlines and I never had as much trouble as I did on a few flights I had taken this year and last on Qatar Air Sucks. If you want to miss your flight, pay exorbitant fees for access luggage and deal with indifferent staff that does not speak English, fly Qatar Air Sucks. Also, the economy seats on the new 777-200LR are so tight, my knees we up my throat and if the person in front of you decides to recline their seat, forget it. then, to top it off, we arrive in Male Maldives and they lost our luggage in Doha, so here I am in Male Maldives in pants and shoes, while my t-shirts and shorts are missing somewhere. I can go on and on and on about Qatar Air Sucks. Save yourself the trouble, take another airline. They are no where near 5 star. They are a 1 star airline and struggling at that. If you want a nightmare experience, take Qatar Air Sucks. I unfortunately did not read about others complaining about them and the airport, which by the way has only 2 restaurants to eat in and is just not designed for the volume of traffic they are trying to pass through there. Never again will I take that airline. I would rather have 2 connecting flights on another airline then fly through Doha or on Qatar Air. Six flights with them and they were all a disaster. The only nice thing about the airline is the fact that they purchase new planes, but they are trying to expand their routing and that means even more people going through Doha to connect to other flights. And here is one to top it off. Our flight from Dubai to Doha on March 29th, 2009 at 12:30 AM and the flight was late taking of 1 hour and not due to weather but they could not confirm the number of people on the plane and keep walking around and counting people, the pilot decides to go through a thunderstorm and our plane got hit by lightning. I with my wife and 4 kids thought were doomed. We heard a very loud pop, the floor was shaking and the pilot never came on the PA to say anything. We did not know if a bomb went off or what happened. Passengers were alarmed and afraid and nobody told us anything. I have since learned since I landed that planes can and do get struck by lightning, but wouldn’t it have been nice if the pilot told us that. Then, I originally scheduled to stay in Male 4 nights and five days departing Male late in the evening so that I don’t have to stay in Doha 14 hours to catch my return flight home, but they changed the flight from Male from 9 PM to 9 AM, so now that not only takes 1 full day away from me in Male, I need to leave my resort at 6 AM to catch the 9 AM flight out of Male and spend a full day in Doha doing nothing. What a waste. Happy flying Qatar Air Sucks. Take it from a world traveler, stay away.	Checkin:   Entertainment:   Amenities:   Service:   Seat:   Food:   Punctuality:   Safety:

Write Review