Bad customer service at Bangkok airport
Depart from: bangkok To: jakarta - On date: 01/Jul/2008 - Flight Type: Economy
the lady who did our check in was trying to cheat us. there were 3 of us on the same booking and we had 3 luggages. without showing the weight when she weigh each bag, she just mentioned that we had 12 kilos of excess to pay (allowance per person is 15 kilos). luckily, we weighed each bag back at the hotel, so we knew that we didn't have that much of excess. we demanded that she re-weigh all of them one more time one by one. she agreed, after mumbling something. turned out that we were right, we only had 2 kilos of excess. so, please be careful when you travel with Air Asia thru Bangkok. we don't know if this is the norm with Air Asia the airline, or only the sneakiness of those people at Bangkok airport that work for Air Asia. just be careful and make sure that the staff weigh your bag in front of you. |
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